Refund policy

📄 RETURN AND EXCHANGE POLICY

Thank you for choosing Sigillum Stones. We are committed to ensuring your complete satisfaction with our products. If for any reason you are not satisfied with your purchase, we are here to help you with the return or exchange process.

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RETURNS

We accept returns within 30 days from the delivery date of the product.
To be eligible for a return, the product must be in the same condition as received, unused, and in its original packaging.
Proof of purchase is required.

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Product Exchanges

If you wish to exchange your product for a different size, color, or item, please contact us within 14 days from the delivery date to start the exchange process.
The product must be in the same condition as received, unused, and in its original packaging.
Proof of purchase is required.

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Return and Exchange Procedure

To initiate a return or exchange, please contact us at info@sigillumstones.com, providing:

• your order number

• the reason for the return or exchange

• whether you would like a refund or an exchange

We will provide you with detailed instructions for the return or exchange process.

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Shipping of Returned or Exchanged Products

Shipping costs for returns or exchanges are the responsibility of the customer, except in cases where the product is defective or damaged upon delivery.
We will provide the return shipping address or instructions for collecting damaged items.

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Refunds

Refunds will be processed within 14 business days from the receipt of the returned product.
Refunds will be issued using the same payment method as the original purchase, unless otherwise agreed with the customer.